COFFEE & SHOPPING GUIDE
Before you buy,
find your answers here.
From your first coffee choice to a regular monthly supply, find the information you need.
Find my coffee → Read all shopping policies →
Choosing beans & grind
Where should I start with my first order?
Choose beans or drip bags, then narrow your search by fruit, flowers, low acidity and body, or nuts and chocolate.Find my coffee →
What if I prefer less acidity?
Start with the guide's low-acidity, full-bodied category and compare product flavour notes and acidity ratings. Low acidity does not mean no acidity; brewing also changes what you taste.Explore low-acidity coffees →
Can I buy beans without a grinder?
Choose a grind on the product page for your pour-over, drip coffee maker, French press, moka pot or espresso machine. Check your selection again in the cart, or ask us if unsure.Shop coffee beans →
What do fruit and floral notes mean?
Tasting notes describe the sensory experience, not the ingredients. Refer to each product's actual packaging for ingredients.
Drip bags & storage
How much coffee is in a bag, and how many bags in a box?
Each drip bag contains 12g of ground coffee. A box contains 10 bags of the same coffee; single bags are also available.Shop 12g drip coffee →
How do I brew a drip bag?
Open along the marked line, secure the hangers on a heat-resistant cup and pour in stages. Follow the packaging for water temperature and volume. For help adjusting flavour, tell us your cup size and current method.Ask for brewing help →
How do I store coffee, and where is the roast date?
See the actual packaging for expiry; contact us before ordering to confirm a batch's roast date. Store in a cool, dry place away from sun, heat, moisture and odours. Reseal beans after opening and enjoy promptly. Brew drip bags promptly after opening the inner bag.Storage guidance →
Delivery, payment & membership
What does delivery cost? Do you deliver to offshore islands?
Postal delivery costs NT$60 to Taiwan's main island or NT$80 to offshore islands. Delivery is free when the merchandise total after discounts reaches NT$2,000. Offshore islands currently have postal delivery only; convenience-store pickup is unavailable. Every delivery in a monthly plan is free.Delivery & payment →
When will my order ship after payment?
Standard orders normally ship within two days after payment verification. The shipping date is not the arrival date. We will contact you about shortages or delays.Read the full details →
Which payment methods are available?
Bank transfer and LINE Pay are available as shown at checkout. Transfers require verification. With LINE Pay, complete authorisation and return to check the result; do not pay again while verification is pending.
Can I use the NT$100 first-order coupon in the café?
This member coupon is for website purchases only: NT$100 off orders of NT$1,000 or more, once per member, valid for 30 days after claiming. See member benefits for eligibility and terms.Member benefits →
Where can I check my orders?
Sign in to your account to view website orders and monthly deliveries. Include your order number when contacting us about payment, delivery or products.Go to my account →
Monthly plans & café
Will monthly coffee renew automatically?
No. The 1-, 3- and 6-month plans are paid upfront without automatic renewal. Each monthly delivery includes 30 bags in 6 coffees, with free shipping.Compare monthly plans →
Can I cancel a monthly plan?
Contact us to cancel unshipped deliveries. Refunds are calculated from the amount actually paid, total deliveries and unshipped deliveries. Shipped goods follow the returns policy.Cancellation & refund terms →
Where is the café, and how do I order drinks?
Find us at No. 42, Jingmao 1st Rd., Beitun, Taichung, open daily 10:00–18:00. Order café drinks through the LINE link to Dudoo, separately from this website's beans and drip bags.Café details & directions →
Still have a question?Contact ROMANOR on LINE →